![]() ![]() Anywhere, anytime remote support (Virtual Assist) improves customer satisfaction and support staff productivity by easing remote system troubleshooting and speeding time-to-resolution on outstanding help desk trouble tickets.Sorry, this product is no longer available, please contact us for a replacement. This is especially useful for remote employees who have the need to connect back to a home office computer or small branch office PC that is not normally connected to the LAN. Users simply need to install the Virtual Access agent onto a Windows PC with Internet access and, as long as that PC has a connection to the SonicWall SSL VPN, the user can connect to that PC from anywhere they have an Internet connection. ![]() ![]() SonicWall Virtual Access is a remote PC control tool that enables authorized end users to gain secure remote access to their unattended Windows-based computers from anywhere. With the customer’s permission, the technician can gain instant access to a computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed “fat” client. SonicWall® Virtual Assist is a remote support tool that enables a technician to assume control of a customer’s PC or laptop for the purpose of providing remote technical assistance. In addition, technicians, trusted service providers and employees frequently require full control of unattended mission-specific PCs from remote locations in order to provide routine or emergency support, administration or maintenance. With customer satisfaction being a key business driver for IT and Technical Support departments, employing user friendly tools is critical for enhancing service levels, improving resolution times and minimizing costs. Today, customers receive technical support by phone, email, chat and pre-installed remote support clients-often resulting in a cumbersome, time consuming and frustrating experience. Secure Your Shared Assets with Zero-Trust SecurityĮasy-To-Use Clientless Remote Support Tool.Mid Year 2020 SonicWall Cyber Threat Report.2021 Mid-Year SonicWall Cyber Threat Report.2021 Mid-Year Update SonicWall Cyber Threat Infographic.Remote Installation & Support Services by Western NRG.View All Licenses, Subscriptions & Renewals.Application Intelligence and Control Service.SonicWall Promotional Tradeup - While Supplies Last!.Email Protection and Dynamic Support 24x7.Email Protection and Standard Support 8x5. ![]()
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